Understanding usage limits and quotas

Each Spiceform plan tier comes with specific limits for responses, AI credits, file storage, and team seats. Understanding these quotas helps you choose the right plan and avoid unexpected interruptions.

Plan comparison

• •Mild (Free) — 50 responses/month, 25 AI credits, 3 forms, 100 MB storage, 1 seat, daily email summary of new responses.
• •Hot — 1,000 responses/month, 500 AI credits, unlimited forms, CRM Contacts (save up to 50), 2 GB storage, 1 seat, instant email alerts to 2 addresses.
• •Fire — 10,000 responses/month, 2,000 AI credits, unlimited forms, unlimited CRM + Automations, 10 GB storage, 3 seats, instant email alerts to 5 addresses.
• •Inferno — unlimited responses/month, 8,000 AI credits, unlimited forms, unlimited CRM + Automations, 50 GB storage, 10 seats, instant email alerts to unlimited addresses.

Visit our Pricing page for current plan costs and annual billing discounts.

What counts as a response

Your response allowance is counted across every form on the account, not per form, and it counts saved submissions rather than finished ones. This is the single most common surprise on the free plan, so it is worth being precise about:

• •Completed submissions count.
• •Partial (abandoned) submissions count. Somebody who answers three questions and closes the tab has produced a row with real answers in it — you can read it in Results, and it syncs to Google Sheets like any other — so it is metered like any other response.
• •Test submissions you send through your own published form count. Use the builder's preview while you are still working on a form; it does not count.
• •Spam does not count, and never has.

How limits work

• •Responses — counted per billing cycle. Every saved submission counts: completed responses, partial (abandoned) ones, and tests you send through your own published form. Spam never counts. The counter resets on your billing date each month.
• •AI credits — one shared pool for every AI feature, including the AI your respondents trigger inside your forms. Different actions cost different amounts (see below). Credits reset monthly.
• •Storage — a running total of all uploaded files (media, form backgrounds, file upload responses). Does not reset.
• •Seats — the number of team members who can access your workspace. The workspace owner always occupies one seat.

What each AI action costs

Not every AI action costs the same. The price of an action follows how much work it actually takes — a quick rewrite of one question is not the same job as reading every response you have ever collected — so a credit means roughly the same amount of AI work everywhere in Spiceform.

• •5 credits — Ask AI about your responses; generate a form from a pasted document.
• •4 credits — build a form; ask the Agent for a change (a question it only answers is free).
• •3 credits — suggest logic for a form; import a form from a file; suggest improvements from your responses; create a theme from a logo or screenshot.
• •1 credit — plan a form; polish a single screen; Smart Insights on your responses; translate a form; create a theme from a description; match spreadsheet columns to contact fields; name a form; and each FAQ AI answer or Clarify AI follow-up your respondents trigger.

Building a form with AI from start to finish is 5 credits — 1 to plan it, 4 to build it — so the free Mild plan's 25 credits cover 5 complete AI-built forms a month. Everything that is not AI is unmetered: editing, publishing, collecting responses, exporting, and automations never cost credits.

Refunds and small balances

• •You are only charged for work you get. If an AI action fails, is refused for safety reasons, or comes back with nothing usable, its credits are returned to you automatically.
• •Being refused costs nothing. If you cannot afford an action, no credits are taken.
• •A small balance still buys small actions. With 2 credits left you can still translate a form or polish a screen at 1 credit each, even though Ask AI at 5 credits will be refused. The message tells you what that action costs and what you have left, so you are never told you are out of credits while you can still do something useful.
• •If your account has bonus credits on it, they sit on top of your monthly allowance. Monthly credits are always spent first and bonus credits are only touched once those run out, so they are never wasted by the monthly reset and they do not expire when it happens.

AI your respondents trigger

FAQ AI and Clarify AI are paid for by you, the form owner, but triggered by your respondents, and they draw on the same monthly allowance as your own AI work. There is no separate per-form budget, so a form that gets shared somewhere busy can spend a large share of your month on its own. If you publish a form with in-form AI to a big audience, check Dashboard → Settings → Usage while it runs. When the account runs out, those forms' assistants go quiet, respondents see a neutral notice, and the forms keep collecting responses normally.

What happens at the limit

Responses and AI credits behave differently at the limit, and the difference matters. Your forms never stop collecting: past the response allowance every submission is still saved in full, and the ones over the cap are hidden in your dashboard until you upgrade, at which point they unlock instantly. Nothing is deleted and no respondent is turned away. AI credits are the opposite kind of limit — an action you can no longer afford is refused with a message naming its price and your balance, and cheaper actions keep working until the balance really is empty. You'll receive an email warning at 90% and 100% of your response allowance.